Established in 2001 as a family owned and operated business, PCCM services all types of computers and integrated systems for home and small business. Our commitment to providing the highest level of customer satisfaction is second to none and is the mantra and foundation of our business values:
•Honesty and Integrity •Always do what is best for the customer •Superior customer service
Our Mission: "Our sole purpose is to serve you, our valued customer, in the way you require such that you become our best advertiser"
Our Services: Please call for us latest pricing at 585-586-3560
- Malware/Spyware/Virus Capture and Removal
- Computer Upgrades/Tune-ups
- Business Support/Services
- System Assessment/Upgrade
- Digital Transfer of Pictures to DVD
- Custom Built Computers/Configuration
- Risk Assessment and Mitigation
- Computer System Turn-Key Relocation Services
- IenterACT: Building a positive on-line presence
- Home Theater and Entertainment System Maintenance
PCCM employs up-to-date software and hardware tooling coupled with our extensive training and experience in getting to the root cause of a problem as efficiently as possible. Once the root cause is known, applying an effective fix is one of our core competencies. If the customer decides to have PCCM complete the repair, the standard Diagnostic Analysis charge may be waived.
Malware/Spyware/Virus Capture and Removal:
Malware is any invasion of unwanted software both malicious (viruses) and non-malicious into your system which results in performance loss; data loss; program modification and/or deterioration; security breach; hardware destruction. Today, the world is being threatened by ‘cyber terrorists’ who are able to infiltrate a system and gain access to your personal information using invasive software. PCCM uses the latest technology to remove these threats. Estimate provided.
PCCM serves all desktop computers. Normally all that is required is for you to bring in your tower or unit (keyboard, mouse, monitor and wires not needed). The customer is given the option to purchase any parts needed for replacement at market cost – PCCM DOES NOT up-charge for components! We want to keep your cost as low as possible. Estimate provided.
PCCM is your laptop repair expert. We repair all models and makes of laptops including Dell, HP, Sony, Toshiba, Acer, Lenovo, Samsung, Asus and more. PCCM has the capability to repair and/or replace internal components and parts. As with our Desktop repair, the customer is given the option to purchase any parts needed for replacement at market cost on their credit card. The customer saves and PCCM DOES NOT up- charge for components! We want to keep your cost as low as possible. Estimate provided.
The PC TUNE-UP is our legacy service which we have offered since day one and will get your computer running like the day you bought it! Includes: updating the operating system to current service packs; installing a new or updating existing anti virus protection; complete system scan and removal of malware or viruses; clear SYS Tray and Temp Files; optimization of the graphical user interface; system clean of dust and grime; plus more. The system must be operating and not Dead On Arrival.
Data loss and data preservation are of paramount importance and PCCM has made use of commercial and custom techniques to secure system data. Prior to copying or transferring data files to another media, all such data files are scrubbed for malware and virus contamination. Competitively priced by the project.
In Home Repair/Services:
PCCM offers in home computer repair services for the entire Rochester, New York area.
PCCM will make every effort to repair your system at the location of use where it is the most economical for the customer. If the problem is to such an extent that the time and cost become prohibitive on-site then PCCM will make the repair at the service center and deliver and set-up the system at the original location.
PCCM’s highly qualified business support team allows you to focus on your business plans and customers and not worry about your computer infrastructure, stability, and security. Our highly-qualified staff is dependable and professional and will provide the support you require and not drain your wallet doing so.
PCCM will make every effort to repair your system at the location of use where it is the most economical for the customer. If the problem is to such an extent that the time and cost become prohibitive on-site then PCCM will make the repair at the service center and deliver and set-up the system at the original location. Competitively priced by the project.
PCCM will assess a systems performance and then make specific recommendations for an upgrade which is suitable for the needs you require. Depending on your application and requirements, PCCM may recommend a new off-the-shelf or a custom configured system. The assessment service charge will be waived if the work is performed by PCCM.
When a system’s performance has deteriorated to such a severe state, the best alternative is to reformat the hard drive and reinstall all software and drivers. Every effort is made to preserve all data files, contacts and favorites. Additionally, all saved data will be scanned for viruses and malware prior to re-load. Competitively priced by the project.
Digital Transfer of Pictures to DVD:
Preserve your precious memories from the following formats on DVD or transfer to an external memory device such as a hard drive or memory stick:
•Digital Camera, Sony Handycam Digital 8mm, most digital formats, etc. •VHS •Beta •DVD •Memory Stick Pro SD/xD & Pro Duo •35mm Slides & Negatives
Competitively priced by the project.
Custom Built Computers/Configuration:
PCCM offers custom built computers to meet your specific demands. Whether you need a custom office solution or a full-fledged gaming computer, PCCM is able to meet your specific needs.
With the vast number of computer solutions available, PCCM will utilize available technology suitable to meet your specific needs. Competitively priced by the project.
Risk Assessment and Mitigation:
Concerned about the safety and integrity of your personal or small business systems and that of your customer’s personal information? PCCM will do a complete risk assessment of your entire computer operations including: all incoming and outgoing services (power, ISP, etc.), all system user authorizations, system vulnerability to viruses/malware and hacker penetration and breach, data and power back-up, etc. Call PCCM for a free initial consultation. Project will culminate with complete documentation of all aspects covered per the project scope as authorized by the customer. Competitively priced by the project.
For repair, PCCM has access to a full compliment of replacement parts including power supplies, cooling fans, cables, hard drives, motherboards, monitors, computer cases, sound cards, video cards, memory, keyboards and mice, computer case lighting and more.
Computer System Turn - Key Relocation Services:
Relocating to a new location? Don't want to deal with the challenges of relocating your equipment? PCCM will fully document and tag each piece of equipment prior to boxing and transporting to your new location. A fully documented plan including your specific requirements for the tear-down and set-up of your entire system operation will be reviewed and signed off by both parties at the onset. Project scope also includes the tidy dressing of all wiring. Competitively priced by the project.
IenterACT: Building a positive on-line presence resulting in ongoing sales!
Building a website is a necessary thing to do to establish your on-line presence. But it is not the first thing that is done. Understanding what, why and how the internet will be used in promoting your on-line business are essential initial prerequisites. Contact PCCM to see how we can help you achieve your desired goals. Priced by the project.
Home Theater and Entertainment System
Home entertainment systems have become the norm in homes and offices today. However, selecting, installing and maintaining these systems has become somewhat of a challenge. PCCM offers a free consultation in assessing your needs and in helping you determine the best solution for your application. PCCM will also provide assistance with your purchase. PCCM can also install and set-up your system for optimum performance for a very competitive price. Make sure to contact PCCM at 585-586-3560 to set-up an appointment to begin your Home Theater experience.